On this page 4 sections
In short
- The moment someone replies, their sequence stops and anything queued to them is cancelled.
- The reply lands in your Inbox. Reply yourself and the conversation is yours: the agent stays out until you hand it back.
- Anyone who asks to stop is stopped at once.
01What happens straight away
- Their sequence stops, and anything queued to them is cancelled.
- The reply lands in your Inbox, LinkedIn and email together, marked unread.
- With AI draft replies on, a suggested answer waits with it. With the agent answering that conversation (Agent replies on this thread), it answers at a human pace, and you can stop each answer before it goes.
02Who the conversation belongs to
Each conversation says who has it. "They replied, so the agent stopped. Reply yourself." Once you answer a thread yourself it is yours, and the agent stays out until you press Hand back to the agent. If you let the agent answer and it hands the conversation back, it stays out until you press Hand back to the agent. See The Inbox.
03When someone asks to stop
Anyone who replies stop, unsubscribe or not interested is stopped at once, and anything queued to them is cancelled. To keep a whole company out, add it or its domain to Contacts, then Block list: no agent sends it an invitation, message or email, and anything already planned for it is cancelled.
04Hear about it in your own tools
In Settings, then Integrations:
- A Slack message when someone replies.
- A webhook to your own systems, for the events you pick: A lead is found, Someone replies and A conversation turns interested. Each is signed, and Send a test checks your endpoint.
- A spreadsheet of your Leads, Contacts or Conversations whenever you want one.
Nothing is sent while your plan is off.
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