The Inbox: AI draft replies and the agent that answers

01The Inbox

Open Inbox. It opens on Waiting for you when a message waits for your approval or a reply is unread and on All otherwise. Interested lists the conversations where someone is keen. Unread ones come first, then the newest.

Pick one to read what they said, use the AI draft or write your own and send it from your own account: LinkedIn at a human pace or email from your mailbox in the same thread. The Interested switch on a conversation marks it by hand.

Attach a file, under the box, sends a PDF or an image up to 8 MB with your message. A message waiting for your yes shows Approve, Copy, Edit and Don't send.

02AI draft replies

In Settings, under Inbox & AI replies, switch on AI draft replies for your LinkedIn account. The same switch is on the agent's Settings tab. From then on, when someone replies, a suggested answer waits for you in the Inbox, written from your company's details and the campaign's reply rules.

Use it, change it or write your own. Nothing is sent until you press Send.

03Your meeting link and reply rules

• Meeting link: in Settings, under Links and files. When someone wants to talk, the agent and your drafts can send this link. Leave it empty and no time is offered: when someone suggests one, it comes to you.
• Reply rules: on each campaign's Campaign tab, beside the messages they answer: what to send on a yes, what to say about price, when to stop. You can test them there. Every draft and every answer from the agent follows them.

FOUND never reads or writes your calendar. The prospect picks a free slot on your own booking page.

04The agent that answers (off by default)

You can let the agent answer replies itself, on one conversation or on new ones:

• One conversation: in the Inbox, switch on Agent replies on this thread.
• New conversations: in Settings or the agent's Settings tab, switch on Agent answers replies. Conversations that already exist keep their own setting.

It answers at a human pace, never instantly, from your company's details and the campaign's reply rules. Every answer shows when it will go out, with a Don't send button until then. With review mode on, its answers wait for your approval, in the conversation itself and in Copilot.

When someone asks something only you can answer, it hands the conversation to you and stays out until you press Hand back to the agent. The moment you reply yourself, the conversation becomes yours.